FREQUENTLY ASKED QUESTIONS

Yes, we provide 24/7 technical support and monitoring for all servers in our data center. When issues arise, our team responds immediately according to your instructions. Contact our technical support team anytime, day or night.

We provide free KVM (Keyboard, Video, Mouse) access, allowing you to remotely control your server even when software issues prevent normal network access.

Our network runs entirely on Juniper equipment with free entry-level DDoS protection included. Enhanced firewall packages are available for additional security. See our Network Security page for complete details. NETWORK SECURITY.

Yes, with both traffic-limited and unlimited packages, you have full access to your purchased bandwidth 24/7.

Our colocation service supports all server types and sizes, including both ATX and rackmount form factors.

Yes, all server packages include a /29 subnet (5 usable IP addresses) at no extra cost. We provide free RDNS configuration and RIPE Whois updates for all assigned IPs.

Unlimited traffic colocation packages allow unlimited servers in your network. Your purchased port speed can be distributed across multiple servers as needed.

Cloud server CPU cores run at 1GHz. You can scale CPU and RAM resources dynamically on our high-performance shared infrastructure to achieve your desired performance levels.

IP allocation reserves 3 addresses for network infrastructure (network, broadcast, gateway). The remaining IPs are usable. For example, a /29 subnet (8 total IPs) provides 5 usable IPs, while a /28 (16 total IPs) provides 13 usable IPs. Free Whois and RDNS management included for all customer IPs.

Backups are stored on dedicated RAID-protected backup servers. Choose from 20GB, 50GB, or 100GB FTP backup storage packages. Your data is securely stored and easily accessible.

8 Core base package and additional 2 Core add-on packages are available for Windows license. Windows Remote Desktop Services license is also offered. Unix operating systems can be used free of charge.

Plesk Web Admin Edition: Includes 10 domains, WordPress Toolkit 2.0 SE. Plesk Web Pro Edition: Includes 30 domains, WordPress Toolkit 2.0, Developer Pack, Subscription Management and Account Management. Plesk Web Host Edition: Includes unlimited domains, WordPress Toolkit 2.0, Developer Pack, Subscription Management, Account Management and Reseller Management. All three packages are offered with Standard and Cloud versions.

The rented access capacity is delivered free of charge as 1Gbps or 10Gbps according to the customer device compatibility. The customer can request the circuit they will use as multi-port link aggregation (AE). Minimum 500mbps capacity can be provided as 2 x 10Gbps, 1000mbps 3 x 10Gbps, 2000mbps 4 x 10Gbps free of charge.

Foreign firewall service is essential when facing high-capacity attacks from international sources. This service blocks attacks at their origin, preventing them from ever reaching your network infrastructure.

DGN Teknoloji operates two ISO 27001 and ISO 9001 certified data centers in Bursa, meeting international data security and process management standards. All facility access is controlled via magnetic card systems, ensuring only authorized personnel entry.

No limit is applied up to 25% above the purchased capacity, taking into account the Customer Network performance and instant needs. In cases where the Customer Network internet access usage is constantly above the purchased capacity, capacity increase may be requested by giving information. In cases where approval is not given, traffic will be limited to the line capacity purchased by the customer.